Shipping Policy

Last Updated: 

Thank you for shopping at bsglam.ch. This Shipping Policy explains how we process and deliver orders for our nail polish, lash boxes, and other beauty products.

1. Order Processing

• Orders are typically processed within 1–3 business days after payment has been successfully received.

• Orders are not processed, shipped, or delivered on weekends or public holidays.

• During periods of high demand, processing times may be extended.

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, where available.

2. Shipping Destinations

We currently ship to selected countries and regions available at checkout.

If your location is not available during checkout, please contact us at contact@bsglam.ch for assistance.

3. Shipping Costs

Shipping fees are calculated at checkout based on:

• Delivery destination

• Order size and weight

• Selected shipping method

Any applicable shipping charges will be displayed before you complete your purchase.

4. Estimated Delivery Times

Estimated delivery times vary depending on the destination and shipping carrier.

Typical delivery estimates:

• Switzerland: 2–7 business days

• Europe: 5–15 business days

• International destinations: 7–25 business days

These timeframes are estimates only and are not guaranteed.

5. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other local fees may apply.

These charges are determined by the destination country's customs authorities and are the responsibility of the customer.

BS Glam is not responsible for delays caused by customs clearance procedures.

6. Tracking Information

Where tracking is available, customers will receive tracking details via email after shipment.

Please allow up to 48 hours for tracking information to become active.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

BS Glam is not responsible for orders delivered to incorrect addresses provided during checkout.

If you notice an error in your shipping details, please contact us immediately at contact@bsglam.ch. We cannot guarantee changes once an order has been processed.

8. Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged:

• Contact us as soon as possible at contact@bsglam.ch

• Include your order number and any relevant photos if the package is damaged

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

9. Delivery Delays

BS Glam is not responsible for shipping delays caused by circumstances beyond our reasonable control, including:

• Severe weather conditions

• Customs inspections

• Carrier disruptions

• Public holidays

• Natural disasters

• Other unforeseen events

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

BS Glam
Website: bsglam.ch
Email: contact@bsglam.ch